FAQ (Frequently Asked Questions)

Find answers to the most common questions about orders, shipping, returns, and our leather products. If you still need help, our support team will be happy to assist you.

How long does shipping take?

Orders are typically delivered within 2–6 business days for domestic shipments within Europe. International deliveries may take slightly longer depending on the destination country.

Do you offer free shipping?

Shipping costs are calculated at checkout based on your delivery location and the selected shipping method.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to follow your delivery in real time.

What is your return policy?

You may request a return within the period specified at checkout after receiving your order. The item must be unused and returned in its original packaging.

Who pays for return shipping?

If the product has a manufacturing defect, we will cover the return shipping costs. In cases of customer regret or exchange requests, the return shipping costs are the responsibility of the customer.

Do your products come with a warranty?

Yes. All Mr. Leathers products are covered by a 1-year warranty against manufacturing defects.

What materials are used in your products?

Our products are crafted from high-quality genuine leather, carefully selected for durability, comfort, and timeless style.

Can I exchange a product?

Yes, exchanges are possible depending on product availability. Please contact our support team to initiate the process.

How should I care for my leather product?

We recommend keeping your leather products away from excessive moisture and cleaning them with a soft dry cloth. Proper care will extend the lifespan and maintain the appearance of the leather.

I entered the wrong shipping address. What should I do?

Please contact our support team as soon as possible. If the order has not yet been shipped, we may be able to update the address.

Still have questions?

If you couldn't find the answer you're looking for, please contact our support team and we will gladly assist you.

Email: contact@mrleathers.com